John was made redundant. He and his partner had two small children. His partner ,Cathy, also had health problems including severe eczema. Some complications had caused a three-month delay in their benefits being sorted out. Because of this delay they had used up their small savings and all other resources. When the washing machine broke down it was a major crisis, as Cathy has to use a lot of medicinal emollients which necessitated frequent washing of bedding etc. in addition to the normal family wash load. The Trust helped by purchasing a washing machine.